KPI card 1
Total recorded visits: 1,250.
MODULE 5 · LESSON 5.3
Estimated time: 30 minutes
WRITTEN ON THE BOARD
Lesson 5.3 builds the first dashboard.
All figures in this lesson are invented for teaching.
| Facility | January | February | March |
|---|---|---|---|
| Central Clinic | 120 | 135 | 110 |
| Riverside Clinic | 95 | 100 | 105 |
| Hilltop Clinic | 110 | 115 | 120 |
| Valley Clinic | 75 | 80 | 85 |
The questions for this dashboard are: how many patient visits were recorded, which facility recorded the highest total, how attendance changed over time, and which facilities should be examined further.
These are recorded visits. They should not automatically be interpreted as 1,250 unique patients.
Total recorded visits: 1,250.
Number of facilities: 4.
Reporting months: 3.
A line chart of the January, February and March totals.
A bar chart comparing total recorded visits across the four facilities.
A table of each month's total attendance.
A useful dashboard should be readable and accurate before it becomes visually elaborate.
Completeness Rate = DIVIDE(SUM(Reports_Received), SUM(Reports_Expected), 0). DIVIDE avoids a divide-by-zero error. The 0 it returns is a fallback, not proof that completeness was truly zero. If expected reports are blank, investigate the denominator before you publish the card.
The dashboard does not say why attendance differed. It does not establish population size, service availability, staffing or reporting completeness. Those questions need more information.
Choose an answer for each question, then check. The suggested answers stay hidden until you do.
1. What is the total attendance across all facilities for the three months?
2. Which month has the highest total?
3. Does the highest attendance necessarily mean the best quality of care?
A dashboard should be designed around clear questions. Do not assume that a visual pattern explains its own cause.